I've never had any Paintless Dent Repair in any of my vehicles, so I honestly didn't know what to expect . I stopped by and met with David Gorena who carefully and honestly explained the whole process and most importantly, assure me that the dent on my nieces car door, could be perfectly repaired (my usual body shop did not want to try). David took pictures and discussed the issue with Mike T, who agreed to take on the challenge. An appointment was made by 10:00 AM, and they were waiting and ready to tackle this. I got a call back at 1:00 PM notifying me that my car was ready for pick up. I cannot express how happy, grateful and pleased I am with the work and attention to detail that was put on this. This is truly an excellent establishment run by the best customer service oriented team that there is. If you decide to dive into this like I did, make sure to call and ask for David Gorena!